Privacy Policy
Last Updated: February 2026
Welcome to MyMeikarta. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We adhere to the principle of data minimization and only collect information necessary to provide our services:
- Account Information: Name, Email address, Phone number, and Unit/Apartment details.
- Usage Data: Logs of your interactions with the app (e.g., creating tickets, panic button usage) to ensure service reliability.
- Device Information: Device model and OS version to help us troubleshoot issues and improve performance.
- Camera & Gallery Access: Required only when you explicitly choose to upload photos for maintenance requests or profile pictures.
2. How We Use Your Information
Your data is used solely for functionality related to resident management:
- Service Delivery: To verify your residency, process maintenance tickets, and manage package deliveries.
- Communication: To send important notifications regarding your unit, billing, or community announcements.
- Security: The "Panic Button" feature uses your location and identity to alert security personnel in case of an emergency.
- Account Management: To manage your profile and authentication.
3. Data Sharing
We do not sell or rent your personal data to third parties. We may share data only in the following circumstances:
- Building Management: Your unit and contact details are shared with the authorized building management team to fulfill your requests.
- Legal Requirements: If required by law or to protect the safety of our users and the public.
4. Data Retention and Deletion
We retain your data only as long as you are a resident or as required by law.
- Delete Account: You can request to delete your account directly within the app (Profile > Delete Account).
- Upon deletion, your personal identifiers will be removed or anonymized from our active systems, except where retention is legally required.
5. Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. All sensitve data transmission is encrypted.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: halo@meikarta.com
Phone: 021-8060 8888
WhatsApp: 0811-8888-5565